Job Information
Uber Sr. Claims Advocate II - Process in Phoenix, Arizona
About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a Claims Advocate II - Process, you will support the broader USCAN Claims team by enabling process excellence across several internal teams. You will drive continuous improvement initiatives to ensure the team is well positioned for the dynamic work that underpins our complex insurance program.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
What the Candidate Will Do
Design and implement best-in-class processes for internal claims functions, including First Notice of Loss and Inquiry Response
Create thorough and accurate process documentation for evolving claims processes, new Uber products and policies, and system changes
Establish a framework for maintaining and improving Uber Claims' suite of process documentation
Partner with Uber Claims Quality Assurance and Learning & Development teams to deliver feedback on process adherence & obtain feedback on process design
Conduct process analysis to identify opportunities for process efficiency and optimization
Liaise with Claims Leadership to implement process improvements
Collaborate with cross-functional stakeholders in Risk Management & Legal in order to ensure accurate, timely, and comprehensive updates to processes and process documentation
Set long-term strategy for Uber Claims process excellence
Basic Qualifications
3+ years of Process Excellence experience
7+ years of experience in a claims department at a P&C insurer or rideshare claims team experience
Bachelor's degree
Preferred Qualifications
Proficiency in process optimization
Strong business acumen
Excellent cross-functional partnership skills
Expertise in producing clear and thorough process documentation
Lean Six Sigma or other process improvement certification
Claims designation obtained or in progress
5+ years in auto insurance claims adjusting
1+years of specialized expertise in bodily injury claims within the auto insurance sector
Advanced written and verbal communication skills
Extraordinary attention to detail
Ability to maintain quality in a fast-paced, high volume environment
High degree of adaptability to meet changing business needs
Ability to serve as an insurance and claims subject matter expert
For Phoenix, AZ-based roles: The base salary range for this role is USD$114,000 per year - USD$126,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform